ISMA 15 conference: Tracking projects performance: from analytical to strategic results
Paolo Cecchini (Project Management Institute Central Italy Chapter – Ericsson Telecomunicazioni S.p.A.)
- Project Success
- Key Performance Indicators
- Process adherence
- Project Governance Adherence
- Customer satisfaction
Benefits for Participants:
- Understanding real project success
- Project Metrics from the real world
- Customer first
How do you define project success? Is it just a matter of analytical measurement? Does it involve customer satisfaction? Does it include providing value?
The answer is yes for each item.
This session will provide you an overview on how to mix all these aspects to fulfill organizational requirements both from the analytical and from the customer satisfaction perspective, through a real implementation case.
Paolo Cecchini has over 19 years of international experience in project management as project manager, project management specialist and project management office leader (Italy, Sweden, Bulgaria, Romania, Serbia, United States, Mexico). Currently Principal Project Management Expert and Consultant, Risk Manager and Portfolio Manager at Ericsson Telecomunicazioni S.p.A. Professor of Project Risk Management at LUISS Business School (Master in Project Management), PMP® and PMI-RMP® certified, active member of the Project Management Institute and speaker. PMI Educational Foundation Liaison for the PMI Central Italy Chapter, Project Management teacher and trainer in advanced and specialized courses.